At Connecting H₂O, customer satisfaction is our top priority. We ensure every product is tested and packed with care. However, if your product doesn’t perform as expected, we’re here to help.
1. Eligibility for Return or Exchange
You can request a return or exchange within 7 days of delivery under the following conditions:
- The product is damaged, defective, or not working properly.
- The product did not convert acidic water to alkaline (as tested by pH meter).
- The product failed in filtration or mineral enhancement.
- You received the wrong item or incomplete package.
If your issue falls into any of these categories, we will arrange a replacement or exchange at no extra cost after inspection and verification.
2. Conditions for Return
The item must be returned in its original packaging with all components intact. Proof of purchase (invoice or order number) is mandatory. The product should not be physically damaged, tampered, or used for more than 7 days.
3. Non-Returnable Items
Used, installed, or altered mineral stones or filters beyond 7 days. Customized setups or devices damaged due to improper handling. Issues caused by source water quality or unauthorized installation.
4. Refund Process
Once the returned product is received and inspected, your refund or exchange will be processed within 7–10 working days. Refunds will be made through the original mode of payment. Shipping costs are refundable only if the issue is confirmed to be from our side.
5. Exchange & Replacement Policy
If your RO-to-Alkaline converter or filtration product fails to perform as promised, we will replace the item free of cost within the 7-day window after verifying the issue through a basic pH and TDS test report or visual proof shared by the customer.
6. How to Request a Return or Exchange
To initiate a return or replacement, please contact us with your order details and issue description:
8675409786
connectingh2o@gmail.com
Door No. 32, Flat M, Gee Yes Halmets, Signal Office Road, Pammal, Chennai – 600075
